Shipping Policy

WHAT LOCATIONS DO YOU SHIP TO?

We ship to the United States & Canada.

Orders are typically processed and shipped within 1-2 days.

United States: Our average shipping time within the United States is 3-5 business days. All subscription orders and orders over $50 will receive free shipping. For all non-subscription orders and orders under $50, shipping is a flat rate of $1.95 . We ship orders primarily through via USPS and FedEx.

Canada: Our average shipping time to Canada is typically 10-15 business days.

All prices are listed in USD. We ship orders via USPS (to Canada Post) and FedEx.

We hope to ship to other areas of the world soon!

 

HOW DO I TRACK MY ORDER?

Tracking numbers will be sent via email as soon as we ship your order. Please note that external factors outside of our control may delay delivery timing but your tracking number will keep you in the loop. If you have not received your tracking number, please contact us at info@nouracosmetics.com so we can help! 

 

ARE THERE ANY CUSTOMS FEES OR TAXES?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

WHAT'S YOUR REFUND POLICY?

We made our return process as easy as possible! If you don't love our coffee as much as we do, send it back within 30 days for a full refund. 

Simply send our team an email at info@nouracosmetics.com with your order details and we'll have a pre-paid shipping label created for you.